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APPLICATION MANAGED SERVICE 
OffSite Support

(Remote support) , the utilisation of ticket is based on the complexity of incident as follows :

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  • 2Hours - 1 Ticket

  • Report, etc - 4 Tickets

Support Works

  • How to solving problem

  • Troubleshooting

  • Small enhancement

  • Training

Technical Works

  • Create simple queries

  • On site support - ticket usage is 4 tickets

  • 1 day visit maximum - 8 hours

  • Visit will be perfomed only during official working days

Scope Of Work

SAP BUSINESS ONE

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